Dear Reader, before you decide whether you need a Customer Service Overhaul or not, please check out this SPECIAL REPORT .
Firstly, thank you for reading this SPECIAL report. I believe you came here to look for information about Customer Service. But before you do that why not find out whether your Customer Service Sucks or not….Ask yourself do you really know What is Customer Service Excellence is all about?
Well..I know you will easily answer by saying that it is about “exceeding” the expectations of the customer, not just “satisfying” them. It not about just your product or services; it’s about looking after the people who are engaging with you from the time they enter your shop, office, website etc. and then buying them from you too.
Therefore, you can’t run away from this fact that it is one or even the most important thing to remember which is good customer service is a necessity.
Do you know that many companies are now moving towards creating better strategies in providing customer service excellence ? Being a customer service practitioner and consultant myself let me stress to you a point that customer service excellence is paramount for the survival, growth and long-term success of your organization no matter what type of business you are doing right now.
Once you have placed the right customer service systems and platform throughout your organization, the likelihood of your customer using your company’s product or services again and again will become a reality.
Okay now…Does your customer service STINKS?
As a customer, I know what it’s like to be on the customer’s side of the counter. I want to turn over my hard-earned money for goods or services to you. I am then confronted with attitude, rudeness and utter disregard for just how hard I have worked for my money. Either the service is slow and the quality of the goods are poor, or worse the company I am patronizing rigidly enforces poor policies for handling customer issues.
Most of the time when I asked business owners who have shown interest in customer service training Malaysia, how do they or the customer’s rate their customer service? What is your CUSTOMER SERVICE like? Do your customers rave about your CUSTOMER SERVICE? Or do your customers say your CUSTOMER SERVICE leaves much to be desired?
Most of the time, I get vague answers which show that most of businesses actually do not KNOW THE LEVEL OF THEIR CUSTOMER SERVICE.
This shows that many businesses do not see the importance of customer service and why they should start doing something about it?
So Can you tell me…What is the Level of Your Customer Service?
Do you want to know the shocking facts about customer service so that you can benchmark yourself against them? Let me share with you the following statistics backed by research. Come let’s see some real research statistics which shows the following shocking results:
( Source : HelpScout )
WOW! The above results are very shocking!! What the companies perceives and what actually happens is totally opposite. Before you decide whether you need customer service training malaysia, ask yourself ….
How about your company? How do you rate yourself?
Excellent , Good, Average or Poor or
Does your Customer Service Really STINKS or
You really just DON’T KNOW WHAT IS YOUR LEVEL
( Source : ZenDesk )
Let me share with you some more interesting facts about customer service so that you can get some idea your level of customer service.
Check out the 20 Customer Service Facts and Statistics backed by research.
(Source From: www.providesupport.com)
So now, after looking at the above shocking customer service statistics…
Let me ask you again…
How about your company? How do you rate yourself?
Excellent , Good, Average or Poor or
Does your Customer Service Really STINKS or
You really just DON’T KNOW WHAT IS YOUR LEVEL
Please take a moment and ask yourself truthfully, Are you really SERIOUS about Customer Service ? Do you really know the POTENTIAL of providing EXCELLENT CUSTOMER SERVICE?
Allow me to reiterate again…Is your company really serious about customer service? If you are currently doing something about it…GREAT. Are you getting the desired results? Do you have the statistics to prove your level?
I can only stress that when it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve sales with excellent customer service.
If you are truly serious about offering quality customer service, your best option would be putting in place the right customer service policies, tools, culture and systems. Without a doubt, this can definitely reduce customer service costs and increase your buyer conversion rate at the same time. You will be making your customers happier, which will lead to more sales and an increase in ROI.
However, in order to reap the benefits of excellent customer service, you have no other choice but to provide quality customer service and having excellent customer service systems throughout the company. Let me stress the point that is has to be THROUGHOUT THE COMPANY from the top level management to the bottom level staff.
Let me share with you some of the benefits on why you should invest your time, effort and money in providing excellent customer service.
( Source : https://www.pinterest.com/pin/305259680966038498/)
( Source : SAP – Service Council Data )
CONGRATULATIONS!!
OKAY, before I continue further I would like to congratulate for taking the effort reading this special report. This shows that somehow you are interested to know the level of your customer service and would like to find out how it would benefit you? RIGHT!
By now, you would have been really OVERWHELMED BY THE NUMBERS and really convinced that compromising ANY aspect of customer service will create a bad repercussion for your organization. You will agree with me that it is really no JOKE when is comes to providing bad service.
SO WHAT’S NEXT ?
Do you agree with me that doing business is no longer the same and is very competitive ?RIGHT!
Everywhere you go, you can see businesses advertising all kinds of promotions enticing new and also existing customers in order to increase their sales. To stand out among competitors you need to have the right motivation, persistence, skills and strategies to succeed. You MUST have a PLAN and execute them accordingly. If fail to plan then you plan to fail.
Upholding high service standards will definitely bring customer over and over again to your organization.
So do you really need customer service training ? Let me share with you something that …..
“Having been in the service industry for 21 years, I strongly believe that Customer Service is the No.1 competitive advantage of companies today and also the future. Whether it is a business, a professional practice, a healthcare facility, a government agency and any type of organization, success only comes by looking after their customers. Quality alone is not enough. Excellence In Customer Service is the greatest competitive advantage for long-term success”
Remember always that the reason you’re still in business IS BECAUSE OF YOUR CUSTOMERS and YOU HAVE NO OTHER CHOICE BUT TO SERVE THEM to the best of your ability.
NO CUSTOMERS! = NO BUSINESS!
OKAY NOW….SINCE YOU HAVE READ THE ABOVE REPORT, LET ME ASK YOU AN IMPORTANT QUESTION?
Do you want to finally have a way to GET MORE CUSTOMERS and have an EXCELLENT SERVICE whenever the Customers Steps in at Your Door?
CONTACT US NOW AT +60134802720 To Get Our FREE CUSTOMER SERVICE ASSESSMENT TOOL That Will Show You WHY YOUR CUSTOMER SERVICE NEEDS A MAJOR OVERHAUL ? … and What YOU Can Do About it!
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ALL THE BEST TO YOU.
Mr. JunidCustomer Service Specialist- MBA Service Excellence, UK
Certified Practitioner of Neuro-Semantics and Neuro-Linguistic Programming,ISNS, USA
Certified Practitioner of Hypnosis and Time-Lines,ISNS, USA
Certified Approved Trainer of Human Resource Department and Foundation, Malaysia
Certified Life Purpose Coach and Goal Success Coach, USA
“We’ll Show you How To Make More Money When You Make Your Customers Happy”
Centre For Customer Service Excellence, IMC Quantum Quest PLT
Your No.1 One Stop Customer Service Solutions Specialist