Mr. Junid is a Customer Service Specialist, Business & Management Consultant and Personal Development Coach . He is currently active in coaching, training and consulting clients in the offline and online world. His credentials are as follows : MBA (Service Excellence) from the University of Wales, Cardiff (UK), Certified Practitioner of Neuro-Semantics (NS) and Neuro-Linguistic Programming (NLP), Certified Practitioner of Hypnosis and Time-Lines International Society of Neuro-Semantics ( North Carolina, USA), Certified Approved Trainer of Human Resource Department and Foundation, Malaysia, Professional Degree in Administrative Management from the Institute of Administrative Management (UK), Diploma in Human Resources Management (HRDC, Malaysia). The balance years worked as a Consulting Partner in a local consultancy firm dealing in business financing & management advisory and consulting in Penang. He used to head the Penang Research Centre in Socio-Economy, a research arm of Penang Malay Chamber of Commerce, Malaysia. Currently, also the CEO, AITECH Solutions and Management Sdn Bhd involved in providing business solutions and operations. His overall my experiences includes customer service, finance, banking, business consulting, UK postal services, UK Chain Stores, socio-economic research centre, business associations, building management and security services, online & ofline customer engagement solutions, parking management solutions, business maintenance and event management.