Did it ever cross your mind whether there is any link between profits and customer service? Many research and studies have been done on this aspect. Yes! There is a very strong linkage between the two. Though sometimes we have seen some companies maintaining good profits although their customer service sucks. This normally happens if they hold monopoly in the market or they are the most convenient ones people go to. Even under such circumstances, it will be better for them to give excellent service. If they choose not…
The Link Between Customer Service and Profits
